Privacy Policy

Our Contact Details

P&A Software Solution (UK) Limited, The Old Pin Factory, 6b Church Street, Stony Stratford, Milton Keynes, MK11 1BD, info@pasoftware.co.uk

The Type of Personal Information We Collect

We may collect, store and use the following kinds of personal information about individuals that access our websites or use our services: Information you supply to us. Individuals may supply us with their information when they fill in forms on our websites (such as our enquiry or webinar sign up form). Individuals may also supply with their information when interacting with our help desk service. The information you supply us may include your name, phone numbers, email addresses, job title and the company you work for or with. Information our website automatically collects about you We collect website usage data including which pages you visit, how long you spend on the website, how you arrive at the site, files downloaded, errors encountered, what you click on, response times and the date and time of your visit. We also collect technical information such as IP address, browser type, location, operating system and platform. Our websites use Google Analytics to track certain information. More information about how Google uses your data can be found here https://support.google.com/analytics/answer/6004245

How we get the Personal Information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To communicate about products or services you have made an enquiry about.
• To deliver information relating to products or services your organisation has purchased from us.
• In order to deliver the help desk service supplied to your organisation.

We also receive personal information indirectly, from the following sources in the following scenarios:

• Organisation websites and our partners where there is legitimate interest in relation to our products or services.
Social media and messaging services where your settings and their privacy policies may give us permission to access this information.
• Publicly available information such as that available on Companies House or information that has been published in newspapers / articles.

We use the information that you have given us in order to inform organisations about products and services supplied to them. Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting unsubscribe@pasoftware.co.uk
• We have a contractual obligation.
• We have a legal obligation.
• We have a legitimate interest.

How we Store Your Personal Information

Your information is securely stored in Milton Keynes, UK. We retain your personal information for as long as it is necessary to fulfil the purpose that we have collected it for. That may include the satisfying legal, contractual, accounting or reporting requirements. We retain personal data for a period of up to ten years in order to that we have the necessary information to resolve future issues that might arise. We may anonymise some elements of data in order that it can no longer identify an individual and make use of this in the future.