Help & Support Service

The helpdesk connects our users to one of our software consultants who is able to provide expert help and support for our products and services. We also provide technical guidance for common issues as well as consultancy and advice.

Our support service is designed to provide you with advice on queries relating to system functionality and to help with any system-related issues.

Telephone based help-desk support is available for all our software products. Our support team will answer your queries and issues between 9.00am and 5.30pm Monday to Friday (excluding UK bank holidays).

All calls are logged and given a reference number; we are therefore able to track the progress of your query quickly and easily. To help maintain standards, both the quality of issue resolution and the associated response times are closely monitored.

The help desk is primarily there to help with queries relating to the standard functionality provided via the software we provide. This includes:

• Advice on system requirements, installation and configuration
• Queries associated with managing data using the system screens
• Queries on the standard functionality in the system
• Queries associated with the standard letters and reports
• Registration and escalation of any system issues identified by the client
• Providing assistance in finding information within the system documentation
• Brief advice on what is possible to achieve with the report and screen designer tools

If we have customised your system and you have additional maintenance associated with the customisation work we have done, then you can get support on this too.

Help desk support subscriptions are renewable annually. Prices are dependent on the product and licences purchased.

Support contact details

Telephone : 01908 265111
Email : support@pasoftware.co.uk