North Lancs Training Group

Established in 1969, North Lancs Training Group is one of the largest independent training providers in the UK and we pride ourselves on the quality of services we deliver to our learners and employers. We employ a large number of professional people delivering Apprenticeships, Traineeships and Study Programmes, the majority of whom are field based for which People Inc has been the ideal business partner.

We have used the People Inc System for some time now as our trusted HR system and quite recently undertook a major review of our HR systems and processes throughout North Lancs Training Group. I am pleased to say that we already had a system that could meet and exceed our future demands, for which we had never previously fully explored the scope of the system.

Through working with the People Inc Support team, we have made significant improvements to our core system with the introduction of some of the functions already available along with bespoke functionality to fit in line with our Business Model. One of the main benefits has been the full integration of our training records into our system allowing greater visibility for both team members, support and managers to use and report from via a suite of reports already made available and support from the People Inc Support Team.. Further to this are the CPD and Performance Management systems to name but a few which have been adapted for NLTG which has allowed for all our records to be electronic in one area and available to all relevant personnel with ease. In addition to this, we have integrated our induction training programmes into the system running alongside the Policy Sign off function which will be further enhanced shortly with competency and TNA elements to be included, providing Managers with a more effective tool to develop team members.

The second key area of the system which has been extremely well received by everyone throughout the business no matter what level has been the introduction of the ESS (Employee Self Service) module. This has helped improve communication throughout the company whilst also reducing the standard administrative burdens previously carried out.

The ESS system has allowed for information to be more readily available whether colleagues are office based or field based for which the ESS mobile App has been a great addition. Team Members can now quickly make holidays requests, see team calendars and update their own personal information, which was previously managed by the finance team, leading to significant redeployment of these resources across the team to further enhance our service to our team. There are a number of additional benefits achieved through the ESS system which range from news feeds / updates, real time telephone and department lists which provide visibility of availability of colleagues, through to access to documents containing personal information shared at a security level chosen by us, i.e. Employee view only, Manager view only or both.

We have already seen a significant return on our investment through the enhancement / further use of the People Inc system within the last 6 months and are now constantly reviewing it to identify further opportunities, an example of this would be the integration of our expenses system which will help our field-based teams significantly to focus on the quality of education to our learners minimising administrative tasks.

In conclusion, the enhancement of the People Inc system has improved the streamlining of processes, improved the sharing of information and has made a significant difference to our team members. We are now looking forward to introducing further opportunities that can improve our overall service to all our team members with a significant cost saving / return of investment achieved.

To learn more about North Lancs Training Group, click here.